HT Labs Support
How can we help?
Get help with account access, live market research, charts, HT Paper, or the HT Labs iPhone app.
Last updated September 2, 2026
Contact support
Email support@gethtlabs.com and include a short description of the problem. If possible, include the screen you were using, the ticker or instrument involved, and whether you were on the website or iPhone app.
Do not email passwords, authentication codes, payment information, brokerage credentials, or other sensitive information.
Beta feedback
New to HT Labs? Send us the question exactly as it came to mind. Repeated questions help us improve labels, help bubbles, and onboarding.
Send beta feedback. Include the screen, ticker, what you expected, and what felt confusing. Do not include passwords or financial credentials.
Before contacting us
- Confirm that your device has an active internet connection.
- Pull down to refresh the current screen or close and reopen HT Labs.
- For account issues, sign out and sign back in with the same email address.
- For HT Paper issues, include the ticker, order side, order type, and approximate time of the simulated order.
- For chart or market-data issues, include the ticker and the timestamp displayed by HT Labs.
Account and privacy controls
You can manage or permanently delete your account from the Account & Privacy page. Review the Privacy Policy and Terms of Use for additional information.
Market and Paper Trading notice
HT Labs is educational market-research software. HT Paper uses fictional funds and does not route orders to a live broker. Market data and research outputs can be delayed, incomplete, or unavailable and should not be treated as personalized financial advice.